These are the General Terms of Sale of Gothhouse PLT, a limited liability partnership company registered under Companies Commission of Malaysia (SSM) (hereinafter “Gothhouse” or “we” and “us” and “our” shall be construed accordingly).

Gothhouse creates, designs, manufactures and sells men’s, women’s, and children’s haute couture and ready-to wear items, fashion accessories, shoes, bearing our labels (together, the “Gothhouse Items”).

To better meet its customers’ expectations, in addition to distribution network, Gothhouse has created a system for making distance sales of a selection of Gothhouse Items (hereinafter the “Items”) via internet.

The Items are sold to individuals for their own personal purposes, unrelated to any commercial activity (hereinafter the “Customer(s)” or “you” and “your” shall be construed accordingly).

You therefore confirm that you are acting as a consumer and do not intend to resell the Items for commercial purposes.

You also certify that you have legal capacity to agree to these General Terms of Sale.

Every time you purchase an Item or Items on the Site, you must indicate that you agree to the applicable Gothhouse General Terms of Sale and Privacy Policy (hereinafter the “Privacy Policy”) by clicking “Pay”. You may view these documents before and at the time of confirming your purchase.

Gothhouse may update and modify these General Terms of Sale, and will inform its Customers of such changes by email. The terms that apply to Item sales are those that are in effect at the time the sale contract is formed. 

For further information on how Gothhouse processes the personal data it collects on the Site, Customers are invited to read the Privacy Policy.

On the Site, Customers select, enter, and confirm the designation and quantity of the Items they wish to order and the Items are added to their “Cart”.

Online Customers may freely modify the contents of their Carts, delete Items or change the quantities ordered, or add Items by clicking on the appropriate buttons.

Once you have completed your selection and are ready to confirm the contents of your Cart, you may either:

• log in to your Customer account (hereinafter the “Account”), or
• continue as a “guest”.
You may also log in before selecting any Items.

If you already have an Account, you must log in with your email address and password. 

If you do not yet have an Account, you may create one by entering your name, street address, email address, and telephone number when you place your order. Your Account will be live once confirmed by Gothhouse via a confirmation email.

You cannot change your address once an order has been placed. You must place another order with the new address.

For further information on how Customers’ personal data is processed, please see the Privacy Policy.

Your login and password are strictly personal. You therefore agree to keep them secure and not disclose them to a third party.
You also agree to inform Gothhouse immediately in the event of the loss or theft of your login and/or password or any fraudulent use of your Account.
Gothhouse cannot be held liable for any direct or indirect damage caused by fraudulent access to your Account or to the Site, or for the inability to access your Account or the Site.

You must provide all the information required to ship the order:

– email address,
– first and last name,
– street address,
– postal code
– city
– telephone no.
– shipping country,
– delivery address,
– payment method and payment information.

You may use your delivery address as the billing address or enter another address.

Once you have entered and validated all of this information, the price of the Items, as well as any delivery costs and the estimated delivery date will display automatically.You must verify that your selection is correct before confirming your order. Your order will be summarised again for final verification.

By clicking “Proceed to payment” you are placing a firm order for the Item or Items in your Cart. Please read these General Terms of Sale and the Privacy Policy carefully before submitting your order to us.

Once you have completed the steps above, you will be sent an order acknowledgement by email. Unless expressly indicated otherwise, the acknowledgement of receipt of the order does not constitute acceptance of your order.

The sale contract is deemed to have been formed when the Item or Items you ordered is or are shipped and you have received a separate email from Gothhouse informing you that your order has been shipped.

If you pay with a credit card, the sale contract is formed when your credit card is debited, even if your credit card is debited before your order is shipped or before acceptance is expressed another way.

The acknowledgement of receipt of your order includes the order number, the total amount of the order, delivery cost and delivery date information, and the key features, quantity, and price of the Item(s) purchased. The acknowledgement of receipt also includes a link to the General Terms of Sale.

In general, you and Gothhouse expressly agree that emails and the automatic recording systems used by Customer Care are treated as proof of your order, in particular, the content and date of your order.

Gothhouse reserves the right to change the Item(s) offered on the Site at any time and without prior notice. Such changes will not affect orders that have already been placed.

Before you place an order, the Site’s information page describing each Item will tell you:
– whether or not the Item is available; or
– if the Item is temporarily unavailable, whether you can backorder it for future delivery in the specified timeframe.

If, despite Gothhouse’s efforts in this regard, you order Items that are no longer available, or are out of stock, Gothhouse will inform you as soon as possible using any means (phone or email). You will receive a full refund on the payment method used for the transaction.

You may pay for your purchases by credit or debit card. Cards from Visa©, MasterCard© and American Express© are accepted. Cards issued by banks based outside of Malaysia must be international credit cards.

During ordering on the Site, you will access a secure server that operates in SSL mode (128 bits) after validating your bank details. In this way, your transaction is carried out in accordance with banking security standards. Authentication is specific to each bank.

By providing your credit or debit card number and/or bank details to Gothhouse on the Site, you unconditionally agree in advance that Gothhouse may proceed with the secure transaction and preauthorise your bank to debit your account upon receipt of the records or statements sent by Gothhouse, even in the absence of receipts signed by the cardholder.

The sale contract is formed when your credit card is debited if it is debited before the Item(s) is or are shipped, or where Items have been expressly accepted another way. However, this does not apply to any deposits paid.

After payment of the order has been processed, the Items will be delivered to the delivery address you indicate when ordering. Please take care to provide the correct delivery address to Gothhouse at the time of ordering.

Once your payment has been received, the ordered Items will be delivered on the date or within the timeframe Gothhouse indicated as below;
(i)For readystock order, your items will be delivered as soon as payment for your order has been registered, within 2 working days.
(ii)For backorder, your items will be delivered as soon as payment for your order has been registered, in the range of 10-14 working days unless there is a delay outside of our control.

Depending on the option you select, Gothhouse will ship the ordered Items by express courier with proof of personal delivery. We do not profit from shipping. Your shipping cost will be exactly the same as we are charged by the courier company. Whereby currently we only engage DHL and PosLaju for local delivery. 

Shipping costs will be calculated and shown clearly during Checkout session. Shipping fee may be vary based on your shipping postcode and weight of the shipment. 

Additional import duty fees/taxes which imposed by your local authorities do not included in our shipping fee. Import duty fees/taxes might be imposed and notified when the shipment arrives at your local customs office. To check on import taxes in Southeast Asia, you may refer to here.

For purchases up to RM 180 for West Malaysia OR purchases up to RM 300 for East Malaysia, you shall receive complimentary express delivery throughout Malaysia. Free delivery applied automatically during Checkout session based on the the items you added to cart.

If delivery of the Items is delayed by an event beyond Gothhouse’s control, you will be contacted as soon as possible and steps will be taken to mitigate the effects of the delay. Provided Gothhouse makes its best efforts to reduce the delay, we will not be liable for the delay caused by the event. However, if there is a risk of significant delay, you may contact Gothhouse for further actions.

If our third party courier service is unable to deliver (after 2 unsuccessful attempts) and the package is returned to us after it being left unattended in courier centres for seven (7) working days, you will have to contact us for re-delivery arrangement. Please noted that cost of re-delivery bounced parcel will be borne by you. You will have ninety (90) days to claim the bounced parcel before it will be deemed as Gothhouse’s property and no compensation will be done as sufficient response time has been given.

We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

If your Item is not as described, damaged, or faulty, you may be entitled to a replacement in accordance with your legal rights. Gothhouse gives you four (4) days to inform us regarding returning the defective Items you bought on the Site. Clear images of imperfection/defective products along with purchase receipt should included in the attachments.

Conditions which not considered as defect;
-20% of the colour variance.
-Minor variation in measurement guide (1-3cm).
-Minor imperfection (small black dots/ small stain/loose thread) which are not obvious and doesn’t affect the whole appearance of Item.

We will be replacing you a brand new piece of the defective item(s), instead of refunding. New replacement of defective items will be made within fourteen (14) days of receiving the product(s), subject to your return being accepted.

However, you may not return:
– Spoiled, broken, damaged, soiled or in any other condition that would reasonably suggest that it has been used or worn.
– With regard to footwear, the sole must also be intact.

In all cases, you must return the Item(s):
– in its/their complete original packaging, along with any accompanying accessories and the delivery slip.

Items that are not returned or are returned incomplete, damaged, without the label, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be replaced and will be returned to you (if applicable).

We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions. If you inform us regarding the defective Item later than four (4) days after the date you receive it or collect it, Gothhouse may refuse to grant a replacement and return the Item to you.

If you change your mind and want to exchange the size of Item you purchased through the Site, you must return Items in accordance with Return Term above (timeframe and exchange terms). 

Any item comes with several sizes may request for size exchange. Please noted that our size exchange does NOT applicable to on sale items, free size items, footwear and accessories.

Only one (1) time of size exchange can be made per order. You are responsible for the shipping cost and custom duty of returned item.
If you inform us regarding the size exchange later than four (4) days after the date you receive it or collect it, Gothhouse may refuse to grant a exchange to you.

Information about all of the Items offered for distance selling is available in all on the Site. The photos, graphics, and descriptions of the Items offered for distance selling are for illustrative purposes only.

While every effort is made to ensure that the colour and pattern of the Items pictured on the Site accurately reflect the original Items, variations may occur, in particular due to technical limits on your computer’s ability to render colours. Your Item may vary slightly from those images.

Even if Gothhouse delays enforcing these General Terms of Sale, we can still enforce these later. 

If any of the provisions of these General Terms of Sale is declared null and void in whole or in part, the other provisions of these General Terms of Sale and the other rights and obligations arising under them will remain unchanged and will continue to apply.